Digital Communication

Build cross-cultural communication skills with original workplace examples, practical checking questions and a 20-minute activity that avoids stereotypes.

Write professional emails with clear subjects, focused requests and useful replies. Includes four original messages, recipient checks and a revision exercise.

Apply the 7 Cs of communication through original before-and-after examples, a worked editing exercise and questions that test the reader’s next action.

Compare formal and informal communication, separate route from tone, and practise choosing an appropriate channel with a worked event case.

Understand encoding and decoding in communication through four worked examples, a simple process map and a message repair exercise.

Improve communication in teamwork and collaboration with a worked project example, clear update formats and a practical team agreement.

Practise interpersonal communication with ten original workplace, school and everyday examples, better responses and a conversation repair exercise.

Locate the gap in a message, choose a practical repair, and check whether the intended next step became clearer.

Use a moderator run sheet, one question queue, and clear handoff wording for a short Q&A with in-person and remote participants.

Learn how to share your screen so people can follow the right content, read it comfortably, ask questions, and return to the meeting without losing the thread.